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Job Summary
This role is responsible for monitoring of multiple transport, data, voice, wireless and environmental systems and reacting to alarms and internal and external calls. The associate will work closely with teammates on various activities including facilitation of major incidents, determining resources necessary to perform the work and assigning tasks to appropriate support associates.
The position requires active CCNA (Cisco Certified Network Associate) certification.
Responsibilities
- Monitors, reports, and resolves data and transport issues for various services. These services include but are not limited to Synchronous Optical Networking (SONET), Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), Local Area Networks (LAN), Wide Area Networks (WAN), MPLS, SDWAN, ACI, Voice Over IP (VOIP), Land Mobile Radio, Microwave Packet Radio, and a variety of other hardware and software solutions.
- Facilitates major incident resolution and coordinates support staff
- Communicates event status to interested parties.
- Performs equipment testing and vendor support management activities.
- Monitors, reports, and resolves problems for data and transport networks.
- Coordinates field service technicians to respond to and restore services.
- Monitors and responds to all applicable alarms and acts as a central communications center for all telecom issues
Basic/Required Qualifications
- Associate's degree in Information Technology or other related degree
- In lieu of associate's degree, high school diploma/GED AND two (2) years minimum of related work experience
- CISCO Certified - CCNA
Specific Requirements
- Must have successfully passed CISCO Certified - CCNA exam
- If CISCO Certified - CCNA is currently inactive, must be willing to obtain within 6 months
Desired Qualifications
- Prior work experience in troubleshooting
- Prior exposure to voice & data concepts (SD-WAN, MPLS, interVRF, etc.)
- Prior experience working with vendor escalations
- Proficient using Microsoft products such as Excel, Word, and Power Point
- Understanding of a broad variety of telecommunications technologies including fiber optic transport, data network, microwave networks, 800 MHz radio systems, paging systems, PBX's and others.
Working Conditions
- M - F, 7am - 4pm
- Onsite mobility classification – work will be performed at a company facility.
- Office Environment
Travel Requirements
Not required
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Saturday, April 13, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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