Under direction is responsible to collect various facts, and documents, circumstances, video evidence, alarm information and other material related to a crime and place them in a logical related framework. RESPONSIBILITIES EXAMPLES OF WORK
- To virtually patrol all public spaces within viewable area for known or suspect elements of ongoing or anticipated criminal activity, other suspicious activity, quality-of-life matters, and other conditions of police interest.
- Process alarm signals quickly, accurately and professionally in stressful situations, adhering to established alarm protocol.
- Dispatch the proper authorities, verify that help is on the way and notify responsible parties.
- To communicate situational awareness and virtual patrol observations to field units.
- To evaluate activities to ensure crime prevention efforts are consistent with crime prevention plans, pre-determined patrol sector/hotspot expectations, and in response to emerging crime conditions.
- To generate virtual directed patrol computer aided dispatch (CAD) tickets for virtual directed patrol assignments. Indicating camera location and directed virtual patrol type.
- To complete tasks related to the archiving of video for investigative, evidentiary, and/or regulatory compliance purposes.
- Accurately document all responses and actions for alarms and video evidence in account records.
- Performs related work as required.
QUALIFICATIONS
- High School Diploma or GED, Associate or Bachelor degree preferred.
- 2 + years experience in a call/monitoring center role.
NOTE: Equivalent combinations of education and experience may also be consideredKNOWLEDGE, SKILLS AND ABILITIES
- Experience with alarm monitoring software (MKS or Honeywell) preferred.
- Proficiency with computers and Microsoft Office suite.
- Ability to work in a high stress environment.
- Ability to communicate in writing to effectively prepare findings and create reports
PHYSICAL DEMANDS AND ABILITIES: